CX Practitioners

Programme Overview 

This foundational program equips executives and professionals with essential knowledge of Customer Experience (CX) principles, frameworks, and tools. 

Who Should Attend 

Service professionals 

Learning Objectives

• Grasp the key principles of CX and its business impact.
• Develop skills in customer journey mapping and touchpoint analysis. Understand how to use customer insights and feedback for continuous improvement.

• Learn CX measurement techniques to gauge customer satisfaction and loyalty.

   

CX Leader + CCE Certified in Customer Experience ™ 

Programme Overview 

This advanced program is designed for managers, senior leaders, and C-level executives responsible for embedding CX strategy at the organizational level. With a focus on strategic integration, change management, and ROI, this level provides participants with tools to drive CX initiatives that align with organizational goals and deliver long-term customer value. 

Who Should Attend 

Senior leaders and C-level executives 

Subtopics 

• CX strategic planning Managing
• ROI on CX strategies
• Data driven CX Management